How can we help?

Contact admin@dtcup.com for setup, FAQ content, storefront display or billing questions. English and Chinese support requests are welcome.

Before you contact us

Include your store’s myshopify.com domain, the affected page URL, what you expected, and the steps that led to the issue. A screenshot with private information removed can help. Never send passwords, access tokens or payment-card details.

Getting started

1. Open FAQ Studio from Apps in Shopify admin.
2. Create questions and organize them into categories or question sets.
3. Choose Save & sync and wait for the sync status to confirm success.
4. In your theme editor, add the FAQ Page or FAQ Set app block. For page-specific answers, configure Page matching and add the matching block or enable Auto FAQs.
5. Save your theme and preview on desktop and mobile.

Questions do not appear

Check the sync status, selected question set, page assignment, and theme block/app embed settings. Confirm that you are previewing the same theme you edited. Do not add both a manual matching block and a duplicate FAQ section for the same content.

Billing

The Standard plan is USD 9.90 per month, with no usage-based charges or annual commitment. Applicable taxes may be added by Shopify. Shopify presents the billing terms for approval. For billing questions or refund requests, email us; refunds are assessed individually rather than guaranteed.

Privacy and data requests

See our privacy policy. Include the store domain and the type of request in your email so we can verify your authority and assist you.